Privacy Policy for Soullytic

Your privacy and confidentiality are the foundation of our service at NIT Andhra Pradesh. Learn how we protect your information.

Last updated: August 05, 2025

Data Protection

Your personal and session information is encrypted and securely stored using industry-best practices.

Strict Confidentiality

All communications and session content are strictly confidential between you and the psychologist.

Transparency

We are transparent about the data we collect and how we use it. We never sell your personal data.

User Control

You have full control over your data, including the right to access, amend, or request deletion.

1. Introduction

This Privacy Policy outlines how Soullytic ("we," "us," or "our") collects, uses, and protects your information when you use our web, Android, and iOS applications (the "Service") to book and manage psychologist appointments at NIT Andhra Pradesh. Your use of the Service constitutes your acceptance of this policy.

2. Information We Collect

Information You Provide

Account Information: Name, email address, phone number, and password.
Student Verification: Student ID and department to confirm your eligibility for services at NIT Andhra Pradesh.
Health Information: Information about your mental health concerns, session notes, and treatment plans created by the psychologist. This data is treated as sensitive and has the highest level of protection.
Communications: Any information you provide when you contact us for support or provide feedback.

Information Collected Automatically

Usage Data: We collect information about how you interact with our Service, such as features used, session duration, and crash reports, to help us improve functionality.
Device Information: IP address, device type (web, Android, iOS), operating system, and browser type.
Cookies: We use essential cookies to maintain your session and ensure the security of your account.

3. How We Use Your Information

Core Service Delivery

To create and manage your secure account.
To facilitate scheduling, reminders, and management of your appointments.
To enable confidential communication between you and the counseling center staff.
To allow psychologists to maintain professional and confidential treatment records.

Administrative & Improvement Purposes

To improve our Service, user experience, and develop new features.
To provide you with technical support and service updates.
To generate anonymized, aggregate statistical reports for the NIT Andhra Pradesh administration to help them understand service utilization and improve campus wellness initiatives. These reports never contain personally identifiable information.
To comply with legal obligations and professional ethical standards.

4. Data Security & Retention

Our Security Measures

End-to-End Encryption: All data transmitted between your device and our servers is encrypted.
Secure Storage: Your data is stored in secure, access-controlled databases. Sensitive health information has an additional layer of encryption at rest.
Access Control: Only authorized personnel (like your assigned psychologist) can access identifiable health data, governed by strict protocols.
Regular Audits: We conduct regular security audits and vulnerability scans to protect against threats.

Data Retention

We retain your personal data for as long as your account is active. Your health records are retained in line with professional ethical guidelines and institutional policies. You can request account deletion at any time. Anonymized data may be kept for longer for statistical purposes.

5. Data Sharing and Disclosure

Limited Sharing Policy

We do not sell, rent, or trade your personal information. Your data is shared only in the following limited and necessary circumstances:

With Your Psychologist: To provide you with counseling services.
Legal Requirement: If required by law, court order, or other governmental authority.
To Prevent Harm: In exceptional circumstances, if there is a serious and imminent risk of harm to yourself or others, a psychologist may be ethically and legally required to disclose information to the appropriate authorities or emergency services.

6. Your Rights and Choices

Access & Correction

Request a copy of your personal data.
Review your basic profile information.
Correct any inaccurate or incomplete information.

Deletion & Consent

Request the deletion of your account and personal data.
Withdraw consent for data processing where applicable.
Manage your communication preferences (e.g., email notifications).

To exercise any of these rights, please contact our Data Protection Officer using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by sending an email to your registered address or by posting a prominent notice within our Service.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer:

Email: office_dean_sw@nitandhra.ac.in

Phone: +91-8818235023 (For privacy inquiries only)

Address: Room 313 Central Vista, NIT Andhra Pradesh, Tadepalligudem, West Godavari, AP 534101